Delivery

You will receive a confirmation e-mail when your order has been despatched.

For UK Mainland addresses we offer two services:

• Standard delivery: Please allow 3-5 working days for delivery.
  The postage & packing charge for this service is £3.95. 
• Express delivery: Next day delivery for orders placed before 12noon Monday - Friday. Please note orders placed after this time will be delivered within 2 working days.
  We do not despatch on weekends or Bank Holidays and so any express orders placed during these periods will be despatched before noon on the next working day. 
• Express delivery is only available to the UK mainland and is not available to the 'Out of Area' postcodes (eg Highlands, Islands and Ireland) For all other UK and Eire addresses we offer a standard delivery service. The postage & packing charge for this service is £3.95, please allow up to 5 working days for delivery.

If you have any queries with regards to your delivery please contact us, quoting your name, address and order number by email to help@annharveyfashion.co.uk, or telephone 01582 399877 between the hours of 9.15am and 5pm Monday to Friday.

Returns

We hope you will be delighted with your purchase. However you can, within 14 days of receiving your order, return all or part of your order to us. The garments to be returned must be unworn and in ‘as new’ condition. We are unable to accept items where there is evidence that garments have been worn or damaged.

Returns to stores

You can return your order to any Ann Harvey high street store, taking your despatch note as proof of purchase. However, please note that under no circumstance can we accept returns in our concession or department stores.

Returns by post

Please carefully parcel up your return, complete and enclose the ‘returns slip’ that was included with your original order. This is important, if you do not enclose the returns slip we will not be able to process a refund or exchange as we will not be able to identify you.

Please post your returns parcel to:-
Ann Harvey fashion
Freepost RRUG-TRLC-JAZZ
Unit 5 -9
Minton Distribution Centre
Sywell
Northants
NN6 0BN

The address above is a free postage returns service and you will need to add this address to your returned item before sending it back to us. As our free postage system is second class post it may take a few days for your item to reach us. Please obtain a ‘proof of posting’ receipt. You should keep your ‘proof of posting’ receipt in a safe place as we will not be responsible for returned items that are lost in the post unless you have this.

On receipt of the returned item(s) we will refund the purchase price to the payment card used to pay for the original order. Your original postage costs will only be refunded if the return is due to faulty merchandise.

This returns procedure is in addition to your statutory rights and does not affect your right to cancel the contract within 7 days under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by email to help@annharveyfashion.co.uk advising that you wish to cancel your contract before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us along with a completed returns slip, as described above.

Refunds

Once we have received your returned item we will issue you with a refund, this will take 7 working days to reach your account.